Creator Toolkit Refund & Delivery Policy

Payment or Delivery Problems

If the tools did not activate after payment, you were charged twice, or a technical problem prevented delivery, contact [email protected] or Polar support. Include the order or receipt reference, approximate transaction date and a short description. Never send passwords, verification codes, card security codes or full card numbers.

Refund requests are assessed under applicable law, the circumstances of the transaction and the Polar Checkout Buyer Terms. Polar is Merchant of Record and authorized reseller and handles approved transaction refunds. Nothing in this policy excludes or limits non-waivable statutory consumer rights or remedies.

Access After a Refund

An approved full refund withdraws the paid access supplied by that order, including subsequent 4K exports, paid cosmetics, Custom Birth Studio, Toolkit era access, royal keepsake exports and fast playback. A partial or disputed refund may require an order review before paid access can be confirmed. A separate valid purchase is not revoked by refunding another order.

Your existing free gameplay, earned items, local records, memoir drafts and the free Google Cloud Keep quota remain available. Files you have already downloaded cannot be remotely recalled. Standard exports and free Auto-Grow remain available after paid access ends.

For a historical in8b.com order, send its original order reference to the same support address. The old Cloud Keep purchase and the new Creator Toolkit are different products; an old receipt does not automatically establish Toolkit ownership.